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Costumer Service

Customer Service

Shipping & Delivery
We deliver every order within 2-4 weeks. We produce all orders every 2 weeks. We will let you know the expected arrival date as soon as possible by email. Shipping costs are calculated per product. You can see the shipping costs in your shopping cart. Our shelves are packed in a flat pack. The package is made out of 99% recycled cardboard. 
Privacy & Security
We will not use your information for anything else than order-communication. We won't sell your details to other businesses and we won't bother you with newsletters if you didn't apply for it.
Returns & Replacements

If you deside you don't want to keep your order for whatever reason, you can return it within 30 days. Please use the original package and close it properly for sending. We do have to charge the sendingcosts. When a unit has been put together, you are not allowed to return it.
When your unit arrives damaged, please refuse the package, we will send you a new unit as soon as possible.

If you have any questions about your order, please contact us, we will always try our utmost to help and explain. info@rawecodesign.com
Payment, Pricing & Promotions
All prices mentioned in the webshop are prohibited, we are all human and can make mistakes. Please let us know if you think there is something wrong with pricing. If a payment goes wrong, you will get an email with an notice, you can always pay in advance to our bank account, please always mention your order number! info@rawecodesign.com
Viewing Orders
You can view your order in your account.
Updating Account Information
You can always change your details in 'my account'. Your username and password will be send in an email.